Take the Worry & Stress Out of Travel with Travel Insurance

Plans are typically purchased at the time the reservation is made or within 48 hours after.

As an insurance policy cannot cover all events that might happen to policyholder, those events that are covered are listed in your Plan Document under the Trip Cancellation and Trip Interruption coverages. Plan Documents can also be obtained via the Plans page at shop.vacationrentalinsurance.com.

Foreseeable simply means reasonably known beforehand. Once it is reasonable that people traveling to an area would know about an event, it becomes foreseeable. For example, if the airline policyholder is flying and the airline announces that they are going on strike, the event becomes foreseeable once the airline makes the announcement.

Yes, pre-existing medical conditions for the policyholder and your traveling companions are acceptable as long as the policyholder purchases your plan prior to or within 24 hours of the final trip payment and the policyholder is medically able to travel at the time the coverage is purchased.nswer to this item.

A pre-existing medical condition means a sickness or injury during the 60-day period immediately prior to the effective date for which the policyholder or the Traveling Companion:

1. Received, or received a recommendation for, a diagnostic test, examination, or medical treatment, or
2. Took or received a prescription for drugs or medicine.

Item 2 of this definition does not apply to a condition that is treated or controlled solely through the taking of prescription drugs or medicine and remains treated or controlled without any adjustment or change in the required prescription throughout the 60-day period before coverage is effective under this Policy. See Plan Plan Document for more details.

180 days (maximum trip length for residents of Washington is 90 days).

Before and during the trip, a 24-Hour emergency hotline is available to assist the policyholder with various travel needs, including medical and legal referrals, emergency cash transfers, pre-travel advice, translation services, identity theft resolution services, concierge services and more. If the unexpected occurs, our customer service representatives will assist the policyholder with any claims forms needed, as well as provide the policyholder with individualized attention. Upon receipt of your completed claims forms, a dedicated claims agent will be assigned specifically to your case upon your return.

Yes. This is a per-reservation policy, and everyone staying at the hotel under the covered reservation would be insured. However, note that some benefits are subject to policy maximums.

Yes. If the policyholder purchases additional arrangements such as flights, a rental car, a round of golf, or show tickets prior to their departure date, a phone call to customer service will allow them to add coverage.

For information about your hotel or to make changes to an existing booking, please contact the hotel or company from whom the policyholder booked the hotel, flight or other activity with. Once your changes have been made, contact Generali Insurance CSA’s customer service representatives at 800-874-2442 to update the insurance plan to reflect the changes.

If you need to modify your existing insurance plan, such as adding coverage for additional trip costs, updating a name on the plan, or adjusting the travel dates, contact Generali Insurance CSA’s customer service representatives at 800-874-2442 or go online to www.generalipartner.com/modify-policy.

You are eligible for a refund of your plan cost if the policyholder cancels the plan within the 10-day free look period and has not filed a claim or departed on their trip.  For most plans and states of residence, the free look period is the days following the receipt of your plan documents. Please refer to your Description of Coverage/Policy for your free look period. In order to cancel your plan, you can contact Generali Insurance CSA’s customer service representatives at 800-874-2442 or go online to www.generalipartner.com/modify-policy.

First, the policyholder should notify the hotel to cancel the room reservation(s). Then call Generali Insurance CSA toll-free at (866) 999-4018 to request a claim form.

The plan can reimburse the policyholder up to the amount in the schedule for prepaid, non-refundable payments made for your trip when your cancellation falls under one or more of the covered events listed in the Plan Document.

If my trip is canceled for a covered reason, can I be reimbursed for my other travel costs, like airplane tickets or a spa package?

What if my trip is delayedGenerali Insurance CSA's Travel Delay coverage will pay up to $600 for reasonable expenses incurred, such as accommodation, meals and local transportation, due to a covered delay of 12 hours or more.

You should first contact your trip provider / airline to determine if any portion of your trip will be refunded. If any portion is not refunded, then Generali Insurance CSA will require proof of this as well as proof of cancellation, for your claim. There may be other required documentation in the event policyholder file a claim; the eClaims portal will specify the documents required for each type of claim.

No, the policyholder may not file a claim for this cost. The insurance is non-refundable after the free look period or once the insured travels or files a claim.

Yes, in order to have a payable claim, the arrangements need to be canceled or unused.

Generali Insurance CSA uses Zelle® to provide ePayments and to transfer funds directly to your bank account without the policyholder having to provide any account information—just your phone number or email address. Zelle payments are easy, fast and safe, and policyholders don’t have to wait for a check to arrive in the mail or worry about it being lost or stolen. To receive an ePayment, Generali Insurance CSA must have a valid email or phone number on file for the policyholder, and the policyholder must have a U.S. bank account. Learn more

For questions regarding your claim and/or policy only, policyholder may contact Generali Insurance CSA:

Telephone
866-999-4018 (English)
800-318-0179 (Español)

Mail
CSA Travel Protection
P.O. Box 939057
San Diego, CA 92193-9057

Email
csa@csatravelprotection.com

For emergency assistance 24 hours a day during your trip only, policyholder may contact Generali Insurance CSA at Telephone 877-243-4135 (240-330-1529 Collect Worldwide)