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OPERATIONS
Streamlined Systems That Power Profitable Hotels
With an entrepreneurial approach to managing your hotel’s operations, we keep an eagle eye on every detail that drives your property’s daily success, while also expertly monitoring and maneuvering the bigger picture. Every hotel has its own unique situation, location, brand and condition, and we will custom-fit our proven operations model to consistently enhance the guest experience, while producing excellent financial returns year after year. Your property will receive hands-on attention of our entire executive team to ensure optimal productivity, an approach that maximizes top-line revenues while controlling operating costs. From a fine-tuned housekeeping staff to remarkable front desk associates, we offer a full range of services to streamline your hotel operations and deliver industry-leading performance.
- Selection, contract negotiation and implementation of a hotel brand
- Franchise compliance
- Continuous communication between supervisors and associates
- Corporate operational reviews
- Ownership reviews
- Purchase of all inventories, provisions, consumable supplies
- Permits and licenses administration
- Creation and implementation of a Business Plans
- Market positioning and revenue maximization
- Implement and management of hotelwide standard operating procedures
- Regular property Inspections by corporate staff
- Ongoing general manager/key department head meetings to ensure direction and training
- Preventive and reactive maintenance programs
- Proven housekeeping systems
- Information technology
- Associate and guest satisfaction
- Cleanliness standards checklist and programs
DEVELOPMENT & REPOSITIONING
Guiding Properties Into High Yield Investments
We proudly hold more than 50 years of experience developing and repositioning a diverse portfolio of commercial real estate assets, including hotel and resorts, retail shopping centers, and office buildings. We understand the arduous process of ground-up hotel construction, hotel development planning, hotel renovation, hotel PIP and can offer a rare, complete turnkey partnership with a long-term investment strategy.As a current hotel owner, your property will likely experience challenges and changes throughout the years, based on changing consumer tastes, economic turns, or new market dynamics. Whatever the situation, we are experts at rebranding and repositioning tired assets and can guide your property in the right direction towards long-term value and return.
- Hotel property acquisition/analysis
- Ground-up development
- Repositioning
- De-flagging and re-flagging
- Renovation
- PIP development and execution
- Construction / project management
- Interior design development
- Concept development
- Hotel brand selection
- Purchasing FF&E
- Installing FF&E
- Coordination of licenses, permits & code compliance
- Grand opening expertise
MARKETING AND SALES
Increasing Revenues through Strategic Hotel Marketing and Sales
Today’s travelers have a long list of hotel choices and short attention spans. We know how to take your hotel from standard to standout, both online and offline, so you can deftly outmaneuver your comp set. Not only do we harness creativity and marketing technology to drive revenue, but also build traffic, generate quality leads and foster emotional connections with guests and group sales clients. Our thorough approach begins with a deep dive into your market, your hotel product, key customer segments, and your competition. From there, we capitalize on industry and guest intelligence to custom-create the right hotel marketing messages, for the right audience, at the right time – driving maximum revenue from direct bookings with every campaign.
It’s vital for hotels to build occupancy during periods of low transient demand period. Our year-round sales strategy includes assertively pursuing key accounts for both corporate and group business and building authentic relationships to ensure repeat business. Our pervasive and seasoned sales managers will chart a vision and precise plan to hit your room night goals, plus provide you with sales reporting to measure booking pace and production.
- Targeted promotion and advertising
- Digital marketing strategy and execution
- Website design and development
- Email marketing
- Advertising: pay perclick/display/retargeting
- Social media and content marketing
- Reputation monitoring and management
- Search engine marketing
- Public relations partnerships
- Pre-opening marketing and sales
- Sales team management and audits
- Sales training
- Niche marketing
- Banquet and catering sales and promotion
REVENUE MANAGEMENT
FOOD AND BEVERAGE MANAGEMENT
FOOD AND BEVERAGE MANAGEMENT
Maximizing Revenues & Optimizing Results
Most hotels solely focus on drawing yield from guestrooms. At Meisel Holdings Managed Services, we understand that every guest interaction holds the potential to motivate or disrupt spending. For this reason, we target the full value of every guest and every stay, optimizing growth from all revenue sources. From industry-leading hotel revenue management technology to real-time market intelligence, we deploy a number of tools to facilitate timely and accurate revenue and rate optimization. In addition to expertly working with best practices and time-tested analytical tools, we are relentless revenue managers who aggressively pursue new and innovative strategies to drive peak performance and profits.
Our approach is diligent and competitive, adapting to accommodate your specific market and comp set. Best of all, we move quickly to adjust rate based on changing needs and market updates. Powered by trend intelligence and our professional analysis, our team will take the guesswork out of setting room rates and projecting revenue results.
- Revenue management strategy development and execution
- Comp set development
- Data analysis and interpretation
- Occupancy vs ADR philosophy for RevPAR achievement
- System audits
- Rate yield
- Creation of daily/monthly/holiday/special event rate grid
- Weekly and monthly forecasting
- Constantly refined strategies
FOOD AND BEVERAGE MANAGEMENT
FOOD AND BEVERAGE MANAGEMENT
FOOD AND BEVERAGE MANAGEMENT
Successful Hotel F&B Operations
Today’s travelers are looking for more than a room and a quick bite to eat. They are sophisticated consumers seeking dining experiences that showcase the flavors of a destination. Our team will manage every aspect of your food and beverage operation to add substantial value to your asset, while also creating customized culinary experiences. We know what it takes to streamline F&B operations to better manage costs, while boosting profits and minimizing waste. Starting with bespoke menu design and dining concepts, our scalable F&B programs perfectly complement your hotel’s core business.
We maintain a diligent balance between cost management and guest experience to guarantee sizeable margins and financial viability.
- Restaurant, lounge and catering operations
- Strategic cost and inventory controls
- Space optimizations
- Menu research and development
- Culinary training
- Marketing, promotion and advertising
- Service and quality initiatives
- Banquet catering development
- Sanitation health and safety education/compliance
ACCOUNTING
Where Strong Returns Begin
Specialized hotel accounting is critical for effective cost controls and boosting the bottom line, so it is vital to work with accounting specialists who understand the unique nature of hotel operations, seasonality, and spend. Our centralized hotel accounting team will give you an edge by bringing robust hotel experience and by working closely with the operations team for better management, forecasting, planning and distribution of cash flow. We leverage a bevy of resources, such as cloud-based accounting technology, and adhere to strict hotel accounting practices to maximize profitability and improve future revenue performance. Our strong record for delivering positive returns relies on closely monitoring, interpreting and managing each investment and every aspect of accounting, from monthly cash flow sheets to payroll processing. Expect timely and robust financial details, all in line with realizing your goals and profit potential. Our team will run through all of your property’s financial intelligence with thorough analysis, then follow-up with tailored recommendations to raise profits and ultimately, long-term property value.
- Centralized accounting
- Cloud-based financial services
- Detailed budgeting, forecasting and monitoring of all revenues and expenses
- Operational budgets per department with zero based process
- Capital budgeting
- Payroll, AR and AP processing
- Time and attendance systems
- Monthly P&L statement critiques
- Balance sheet maintenance
- Financial reporting
- Analytics
- Merchant processing negotiations
- Accounting consistent with the uniform system of accounts
- Internal audit functions
HUMAN RESOURCES
Remarkable Hotel Experiences Start With A Remarkable Staff
Your staff is your hotel’s most vital and valuable asset. Choosing the right team and offering thorough training is the cornerstone of your hotel’s success, impacting your ability to receive positive reviews, increase occupancy, and drive rate. So, it is crucial to discover the right hospitality professionals to helm your asset and create an unforgettable service culture that resonates with every guest. We will manage all facets of employee recruitment and development, plus provide an empowering support system and positive work environment for your associates' professional and personal growth. This strategy preserves staff satisfaction, minimizes turnover, and lowers operating costs-all resulting in improved guest experiences.
- Recruitment
- Employee training and career development
- Payroll and benefits
- Performance management and reviews
- Safety
- Comprehensive training and education
- Open-door policy and progressive discipline practices
- Proven SOP/employee manuals
- Administer and implement personnel policies and practices
- Staffing guide development and wage scale analysis within the comp set